trendforge Return & Refund Policy

Last Updated: July 16, 2026

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Overview

At trendforge, your satisfaction guides everything we do. We take pride in the quality and freshness of our grocery selections and the dependability of our kitchenware, and we want you to shop with complete confidence. Should a purchase ever fall short of your expectations, our team is ready to assist you through a straightforward, honest, and equitable return and refund process.

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Return Window

• Non-Perishable Grocery & Kitchenware: These products may be returned within 30 days of the delivery date. To qualify, items must be unused, unopened, and in their original resalable condition, with all original tags attached and all original packaging fully intact.
• Perishable Items: For reasons of food safety, quality assurance, and public health regulations, perishable goods (including fresh produce, dairy, frozen items, prepared foods, and other short-shelf-life goods) cannot be sent back to us. That said, if a perishable item reaches you damaged, spoiled, past its expiration date, or otherwise compromised in transit, you qualify for a prompt full refund or a free replacement (clear photo evidence must be submitted within 48 hours of delivery).

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Non-Returnable Items

The items listed below cannot be returned under any circumstances:

• Merchandise designated as final sale (clearly labeled "Final Sale" at checkout);
• Goods that have been opened, used, or partially consumed (except where they arrived defective or spoiled);
• Digital download codes, e-gift cards, and physical gift cards;
• Products harmed by improper storage, mishandling, or failure to follow the product's care instructions after delivery;
• Return requests submitted beyond the 30-day window without prior written approval from trendforge.

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Return Shipping Costs & Deductions

Return Reason	Return Shipping Cost	Processing / Restocking Fee
Merchant Error (Damaged, Defective, Spoiled, Incorrect Item Sent)	100% Free (We provide a prepaid shipping label)	None ($0)
Customer Preference (Changed mind, wrong size, no longer needed)	Customer's Responsibility (Or choose a $7.95 prepaid label, with that amount deducted from your refund)	None ($0)

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How to Initiate a Return

1. Submit a Request: Send an email to our customer support team at support@trendforge.cfd including your Order Number, the specific item(s) you want to return, and the reason for the return. If the item arrived damaged or spoiled, please attach clear photographs of the product and its packaging.
2. Receive RMA & Instructions: Our team will review your request and, within 1 business day, provide a Return Merchandise Authorization (RMA) number together with detailed return shipping instructions.
3. Pack Securely: Carefully package the item(s) in protective materials. Mark your RMA number plainly on the outside of the shipping box (never write directly on the original product packaging).
4. Ship Back: Send the package using a trackable shipping service to the return address included in your RMA email.

Please note: Packages arriving without a valid, pre-approved RMA number may face significant processing delays or be refused upon receipt.

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Refund Processing & Timelines

• Inspection & Processing: After your return reaches our facility, it will be inspected within 1–2 business days.
• Refund Credit: Once approved, your refund will be issued to your original payment method within 3–5 business days.
• Posting Time: Your bank or credit card issuer may require an additional 3–10 business days to reflect the refunded amount on your statement.
• Shipping Cost Refunds: Original shipping charges are not refundable unless the return results from a trendforge error (for example, a damaged or incorrect item was sent).

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Damaged, Defective, or Incorrect Items

If your order arrives damaged, incomplete, incorrect, or with spoiled perishables, please let us know right away:

• Perishable Items: Reach out to us within 48 hours of delivery.
• Non-Perishable Items: Reach out to us within 7 days of delivery.

Kindly include clear photographs of the affected items and the shipping package. We will promptly provide a full refund or a free replacement at no additional cost to you.

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Contact Us & Merchant Details

If you have questions about a return, the status of a refund, or our return process in general, please contact our support team directly:

• Official Business Name: trendforge
• Customer Support Email: support@trendforge.cfd
• Customer Support Phone: 14138244826
• Physical Business & Return Address: 1197 COOLIDGE HWY, GUILFORD, VT 05301, United States
• Support Operating Hours: Monday – Friday: 8:00 AM – 8:00 PM EST | Saturday: 9:00 AM – 5:00 PM EST